Shipping policy
Shipping Summary
- Processing time: 1–2 business days (Mon–Fri)
- Delivery time: 4-7 business days (Mon–Fri)
- Total delivery time: 5-9 business days
Shipping Locations
Qartory currently ships to:
- Australia
We are actively working to expand to more countries.
Shipping Costs
Free Priority Delivery
- All orders: FREE
Premium Insured Shipping
- All orders: $2.95
All shipping options and costs will be clearly displayed at checkout before payment.
We may also offer special promotions and shipping offers from time to time.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday). Orders are not processed on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Timeframes
After processing, orders typically arrive within 4-7 business days (Monday–Friday).
Total estimated delivery time: 5-9 business days (Monday–Friday).
Delivery times may vary depending on your location and external carrier delays.
Tracking
Tracking details will be provided once your order has shipped.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country.
These charges are the responsibility of the customer and are not controlled by Qartory.
Shipping Delays
While we aim to deliver within the estimated timeframe, occasional delays may occur due to factors outside of our control, including:
- Customs processing
- Carrier disruptions
- Weather conditions
- Peak shipping periods
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date at:
Include your order number and a brief description of the issue so we can assist you.